Q1: Unable to Authenticate my Gmail Id for GSync. What should I do?
1- Under Admin Profile Settings, enter your Complete Gmail ID i.e xyz@test.com and Password.Then click on ‘Test Connection’
2- When you get “Success” message on Test connection then save settings and it will take you on popup screen to allow access (Important: Please ALREADY enable popup settings for your Browser to see the popup)
3- Click on ‘Allow Access’ in popup, you will be redirected on Home Screen.
Q2: I just installed Gmail Sync & it says “the administrator disabled this function” & I am the admin. What should I do now?
Please make sure to enable your user to use the Gmail Sync by going to ‘GSync Users Configuration’ under Admin Settings and enable the integration for your user.
Q3: My ‘Sugar to Google’ Contact sync is not working while sync is enabled and schedulers are executing job correctly on regular intervals. What should I do?
Please make sure your Sugar Contacts are assigned to your own user. If contact’s “Assigned to” field contains any other user then it won’t sync to your Google Contacts.
Q4: My Data is not Syncing at all. What should I do?
1- Firstly verify that under GSync “Preferences” screen, all options (Check boxes) to Sync data are checked.
2- Secondly check that GSync related Schedulers are “Active” (under Admin Settings -> Schedulers).
3- Thirdly make sure that on your Sugar Instance “Sugar Default Schedulers” are running at regular intervals. If not, then please setup Cron Job at your server and test. If issue persists then submit a case.
Q5: My Schedulers are active but Email Archiving feature is not working. What should I do?
GSync uses Sugar’s built-in “Emails” tool for managing Email Archiving therefore you have to make sure that Email Address which you are providing for GSync must be configured under Emails Module too. Otherwise you won’t be able to see Archived Emails under you Instance.
Q6: How do I download the latest release?
If your subscription is still active then you simply go to your Purchases and download it from the same location where you got the files originally.
Q7: I do not have Google Apps account, but I have a Gmail account. Can I still use this?
Absolutely. A Google Apps account is not necessary; this will work for you also.
Q8: Can I just purchase ONLY for the users who will be using it & not be charged for everyone else?
Yes! You only need to purchase what you need. If you want to give more users access to it afterwards you can easily do it from the user configuration page in RT GSync.
Q9: Can I select particular Contacts or Emails for Syncing?
No! Sync works for ALL Contacts or Emails. You cannot choose any particular contact or Email for Syncing.
Q10: Is RT GSync compatible with SuiteCRM?
Yes! To keep up with the in-demand SuiteCRM market, we have worked on making our plugins
compatible with the CRM. RT GSync is compatible with the all versions of SuiteCRM. (Note: RT GSync’s Sugar 6 package can be used for your SuiteCRM Instance.)
